Designs By Chimere believes in establishing clear expectations before beginning a professional engagement. This Booking & Payment Policy explains our general reservation deposit, consultation, refund, and rescheduling procedures.
01Project Reservation Deposit
A project deposit is required for applicable design services.
This amount is credited toward the agreed project or invoice and does not represent the complete cost of the engagement.
02Inquiry and Payment Process
Prospective clients provide their contact information, selected service, and creative requirements through our project inquiry form before being directed to Stripe for payment.
Submitting an inquiry does not confirm that a payment has been completed.
Payments are confirmed using the applicable payment processor's verified transaction records.
Following payment, clients should use the scheduling instructions provided to arrange their consultation.
03Consultation and Project Acceptance
Consultations allow Designs By Chimere to review business objectives, project requirements, timelines, and overall engagement expectations.
A deposit or consultation does not guarantee acceptance of a project, a particular start date, or a specific project completion date.
Project execution begins after applicable onboarding requirements and written agreement conditions have been satisfied.
04Refund Policy
Before Design Services Begin
If design services have not commenced, the project reservation deposit is fully refundable upon cancellation.
After Design Services Begin
If design services have commenced, any applicable refund will be prorated based on the amount of work completed as provided in the applicable written agreement.
The calculation will consider documented work performed in relation to the agreed project scope and compensation terms.
Refund requests must be submitted to info@designsbychimere.com.
Any applicable statutory refund or payment-dispute rights remain unaffected.
05Rescheduling
Clients may request to reschedule services by sending written notice to info@designsbychimere.com.
Requests are subject to reasonable scheduling availability and the terms of any applicable written agreement.
Rescheduling does not automatically establish a new project start date or extend the original customer credit period.
06Customer Credit
Customer credits associated with the reservation deposit are available for application toward eligible services during the 12-month period beginning on the original deposit payment date.
The 12-month period does not restart because of a rescheduled consultation or service date.
Refund eligibility, including requests involving unused deposits, remains subject to the refund provisions of this policy, the applicable written agreement, and applicable law.
07Special Engagements
VIP Workdays, recurring retainers, printing, fabrication, installation, and other specialized projects may involve additional payment, scheduling, cancellation, or third-party expense provisions.
Such requirements will be disclosed through the applicable proposal or written agreement.
08Payment Questions and Disputes
For questions about payments, receipts, cancellations, duplicate charges, or refund requests, contact info@designsbychimere.com.
Please include your name and payment reference when available. Do not send full credit-card numbers or sensitive financial information through email.
09Contact Information
Designs By Chimere
Houston, Texas
Email: info@designsbychimere.com
Website: https://www.designsbychimere.com